Institute of Biostatistics and Analyses (IBA s.r.o.) has implemented the integrated system of quality management in accordance with ISO/IEC 20000-1:2006 (guaranteeing the quality of IT services), EN ISO 9001:2009 (quality management systems), and ISO/IEC 27001:2006 (information security management system). Our outputs and services are currently guaranteed by the ISO/IEC 27001 certificate. The quality management system as well as the IT service management system remain implemented, and have been maintained according to the latest versions of the respective standards. The Division of Clinical Projects team also focuses on the management of clinical research projects, and has undergone training in the good clinical practice (GCP).
The point of the above-mentioned standard is to map and to monitor all processes taking place in the organisation, which subsequently facilitates their effective management and control. On top of that, introduction of these standards significantly reduces potential risks occurring from providing IT services and processing data, in terms of technical failure, personnel issues, or even natural disasters.
The three certifications have logical links and mutually complement each other: EN ISO 9001:2009 is a well-known standard of more general characteristics ensuring effective management of the organisation and high quality of products or services. In contrast, ISO/IEC 20000-1:2006 is a relatively new standard focusing on the quality of IT services, their reliability, availability and support for clients in case of problems. Both standards are supplemented with ISO/IEC 27001:2006, which refers to information security management.
In accordance with the requirements of the implemented standards, the IBA issues partial Quality Policies:
IBA's attitude to compliance with ethical rules and its attitude to corrupt practices are expressed in the following documents:
The compliance of our services with ISO 27001 and ISO 9001 has been certified by a globally recognized certification authority – TÜV SÜD.